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Public offer agreement

This Public Offer Agreement (hereinafter referred to as Agreement) outlines the terms and conditions for the services offered by “Infinite Trade LLC, registered in the Republic of Costa Rica, San Jose-San Jose Mata Redonda, Neighborhood Las Vegas, Blue Building Diagonal to La Salle High School with registration number 4062001303240” (hereinafter referred to as Company), which are provided online at: https://m.pocketoptiono.site/. This Agreement is recognized as a web-based document and does not require signatures from the parties.

By registering a Client's Profile on the Company's website, the Client automatically confirms their complete acceptance of the Agreement. The Agreement stays in effect until one of the parties decides to terminate it.

  • Terms and Definitions
    • Client’s Area – a workspace created in the web interface for the Client to carry out Trading and Non-Trading Operations and enter personal information.
    • Client – any individual over the age of 18 utilizing the services of the Company per the terms of this Agreement.
    • Company – a legal entity known as “Pocket Option”, which provides the facilitation of arbitrage operations for buying and selling CFD contracts in accordance with this Agreement.
    • Non-Trading Operation – any action linked to funding the Client’s Trading Account or withdrawing funds from the Trading Account. In the case of Non-Trading Operations, the Company utilizes electronic payment systems selected at its discretion and integrated into the appropriate interface in the Client’s Area.
    • Client’s Profile – a collection of personal information about the Client, provided by the Client during the registration and verification process within the Client’s Area, and stored securely on the Company’s server.
    • Trading Account – a specialized account on the Company’s server that permits the Client to engage in Trading Operations.
    • Trading Operation – an arbitrage operation for trading contracts executed by the Client using the Trading Terminal available in the Client’s Area.
    • Trading Server – a server owned by the Company, equipped with specialized software, that facilitates Clients in conducting both Trading and Non-Trading Operations and monitors the statistics of these operations.
    • Trading Terminal – a specialized interface found in the Client’s Area, connected to the Company’s Trading Server, enabling the Client to perform Trading Operations.
  • General Provisions
    • The Company offers an Internet service that utilizes its official website and Trading Server to perform Trading Operations. To use this service, the Client must have a stable high-speed Internet connection on their device.
    • In its operations, the Company adheres to current legislation regarding anti-money laundering and the prevention of terrorist financing. The Company requires the Client to provide accurate personal information and retains the right to verify the Client’s identity through various methods:
      • Uploading scanned documents that confirm the Client’s identity and current residence to the Client’s Profile;
      • Making a phone call to the Client at the provided phone number;
      • Employing other methods deemed necessary by the Company to confirm the Client’s identity and financial status.
    • The Client, whether a legal entity or an individual, is not allowed to maintain more than one Trading Account with the Company. The Company reserves the right to terminate this Agreement or nullify the results of Trading Operations if the Client re-registers their Client Profile or uses multiple Trading Accounts.
    • A Client’s Profile is established within the secure area of the Client’s Area on the Company’s official website. The Company ensures that the Client’s personal information is kept confidential as outlined in Section 8 of this Agreement.
    • The Client is responsible for safeguarding the authentication information for the Client’s Area provided by the Company. If access to the Client’s Area is lost, the Client must promptly inform the Company to block access to the funds in their Trading Account.
    • Upon registration, the Company automatically assigns the Client a Trading Account where all Trading Operations and Non-Trading Operations are conducted.
    • The Company provides quotes for the Clients through its own paid sources, processing the quote flow as necessary to ensure liquidity for contracts held by Clients. Quotes from other firms or quotes derived from different paid sources are not considered when resolving disputes.
    • The Company provides a specially designed web interface (Trading Terminal) for the Client to conduct Trading Operations within the Client’s Area.
    • The Company prohibits the Client from engaging in any fraudulent activities that could be interpreted as attempts to profit through unapproved operations, exploiting weaknesses in the Company’s official website(s), bonus manipulation, or abusive trading practices. This includes, but is not limited to, hedging transactions across different accounts, speculation involving low liquidity assets, etc. Under such circumstances, the Company may terminate this Agreement or reset the results of Trading Operations.
    • The Company reserves the right to terminate this Agreement or to suspend all communications with the Client if any unfair behavior towards the Company or its products and services is detected, including but not limited to insulting remarks directed at employees or partners, defamation, dissemination of false information about the Company, negative feedback, or threats of extortion by the Client.
    • The Company retains the right to prevent the Client from copying the Trading Operations of other traders or to reset the outcomes of copied Trading Operations if trading violations or any breaches of this Agreement by the copier are identified.
    • The Client must ensure their actions comply fully with the laws of the jurisdiction in which they operate.
    • The Client acknowledges their obligation to pay all taxes and fees that may arise from their Trading Operations.
    • The Company has the right to limit the availability of certain features, services, and incentive benefits at its discretion.
    • The Company agrees to provide services to the Client only if they are not a citizen or permanent resident of the nations listed in section 11 “List of Countries” of this Agreement or any territories governed by or effectively controlled by these nations. The Company also reserves the right to restrict access to its services in those territories.
  • Process for Carrying Out Non-Trading Activities
    • Non-Trading Operations encompass the actions taken by the Client to fund the Trading Account as well as to withdraw money from it (deposits and withdrawals).
    • Non-Trading Operations are conducted by the Client through the features available in the Client’s Area. The Company does not process Non-Trading Operations that are requested via traditional communication channels (Email, Live-chat, etc.).
    • During the Non-Trading Operations, the Client is permitted to use only personal funds that are maintained in electronic and bank payment accounts owned by the Client.
    • The Trading Account operates in US dollars. This currency is utilized to display the Client’s Trading Account balance. The Client cannot alter the currency of the Trading Account. Automatic currency conversion from the Client’s chosen currency to that of the Trading Account occurs when the Client deposits money into the Trading Account. The same process applies during withdrawal transactions.
    • When a currency conversion is required, the Company utilizes the exchange rates provided by supported electronic payment providers at the time the Non-Trading Operation is carried out.
    • The Company establishes the following minimum amounts for Non-Trading Operations (unless stated otherwise):
      - Deposit – 0.1 USD;
      - Withdrawal – 10 USD.
    • If the Client employs various methods to add funds to the Trading Account, the withdrawal of funds to those methods will occur in the same ratio as was used for the deposit. Should the Company be unable to process a withdrawal to the method specified by the Client, the Company will suggest an alternative payment method that is currently available.
    • Should the Client use bank cards to fund the Trading Account, the Client confirms that they are using solely personal funds and agrees that the Company may store the bank card payment information for enabling a quick one-click top-up of the Trading Account, utilizing the designated functionality in the Client's Area. The Client can opt out of this service upon request by reaching out to the Company's support team.

      Upon the Company's request, the Client agrees to provide verifying scans or photos of the cards used to fund the Trading Account for verification purposes, and waives any rights to make any complaints against the Company concerning the deposited funds.
    • To meet the requirements of generally accepted legal standards and to safeguard Client’s funds, withdrawals must be carried out using the same payment method that was originally used for deposits, and with the same payment details.
    • The Company does not permit the utilization of its services as a means for extracting profits from Non-Trading Operations, nor for any purpose other than what it was designed for.
  • Steps for Carrying Out Trading Activities
    • Trading Operations encompass arbitrage activities involving the buying and selling of trade contracts with the instruments offered by the Company. These activities are carried out through the Trading Terminal available in the Client’s Area. The Company manages all Clients Trading Operations using its Trading Server equipped with the necessary software.
    • The Company provides quotes within the Trading Terminal, showing the price in a single Plost quote, calculated using the formula: Plost = Pbid + (Pask-Pbid)/2

      Where: Plost - the price used for carrying out Trading Operations and for opening and closing trade contracts. Pbid - the Bid price provided to the Company by its liquidity providers. Pask - the Ask price provided to the Company by its liquidity providers.
    • Trading on the Company’s Trading Server is also conducted at the Plost price. The Company allows Trading Operations and quotes to be available around the clock.
    • The Company employs the «Market Execution» quotation technology for executing Trading Operations, processing a transaction at the price that prevails at the moment the Client’s request is being processed in the queue on the Company’s Trading Server. The maximum difference between the price shown in the Client’s Trading Terminal and the price on the Company’s Trading Server will not exceed the average of two spreads for this trading instrument during periods that match the average volatility of the instrument.
    • The Company retains the right to deny the Client the ability to conduct a Trade Operation if, at the time the contract request is made, the Company lacks sufficient liquidity in the chosen trading instrument by the contract’s expiration. In such instances, when the Client clicks the relevant button in the Trading Terminal, they will receive a notification.
    • The amount paid to the Client upon a successful outcome of the trade contract they conclude is determined by the Company as a percentage of the collateral amount specified by the Client at the time of the trade contract execution through the appropriate interface feature of the Trading Terminal.
    • As part of the services offered by the Company, the Client can choose to buy or sell trade contracts or opt out of trading operations. Trade contracts are available in multiple classes, depending on the method of purchase.
    • The Client is able to maintain any number of active Trading Operations on their Trading Account for any expiration date concerning any available class of trade contracts. However, the total volume of all newly opened Trading Operations cannot exceed the amount available in the Client’s balance within the Trading Terminal.
    • The Company has implemented the following essential mechanisms for executing Trading Operations with CFD contracts of the «High - Low» class:
      • The Client, through the Trading Terminal in the Client’s Area, sets the parameters for a Trading Operation: the trading instrument, the contract's expiration time, the transaction volume, and the type of contract («Call» or «Put»). The price shown in the Client’s Trading Terminal represents a Plost price.
      • Depending on the existing volume of liquidity from the liquidity providers, the yield percentage of a trade contract if executed positively is determined based on the trading instrument selected by the Client in the Client’s Trading Terminal. The profitability level is specific to each Trading Operation and is shown in the corresponding section of the Client’s Trading Terminal.
      • When the Client clicks the «Call» or «Put» button in the Trading Terminal, the parameters set by the Client are fixed and sent to the Company’s Trading Server. The Trading Server receives the request from the Client’s Trading Terminal and places it in a processing queue. At this moment, the Client’s Trading Account records the amount of collateral required for executing the trade contract in accordance with the amount specified by the Client.
      • When the Client’s request reaches the processing stage in the queue, the Trading Server reviews the main parameters of the Trade Operation, performs the operation at the current price on the Company’s Server, and documents this operation in the server database. Thus, the Trade Operations are completed through the «Market execution» technology.
      • The time it takes to process the Client's request is influenced by the quality of the connection between the Client’s Trading Terminal and the Trading Server, along with the current market conditions for the asset. Typically, under normal market conditions, a Client’s request is processed within 0 to 4 seconds. However, during unusual market conditions, the processing time may extend.
      • When the trade contract expires, the price at which the contract was entered is compared with the closing price. Then, the following algorithm is applied:
        • For a «Call» contract:
          - if the closing price is higher than the opening price (in strict compliance, Popening < Pclosing), then the contract is deemed executed. The fixed margin and payout for this trade contract execution are credited to the Client’s Trading Account as per the amount indicated in the Client’s Trading Terminal when the «Call» button is used.
          - if the closing price is lower than the opening price (in strict compliance, Popening > Pclosing), then the contract is regarded as unfulfilled. A withdrawal of the fixed margin from the Client’s Trading Account is initiated.
        • For a «Put» contract:
          - if the closing price of this contract is lower than the opening price (in strict compliance, Popening > Pclosing), then it is considered executed. The fixed margin and payout for executing this trade contract are transferred to the Client’s Trading Account according to the amount specified in the Client’s Trading Terminal when the «Put» button is pressed.
          - if the closing price is greater than the opening price (in strict compliance, Popening < Pclosing), the contract is deemed unfulfilled. A withdrawal of the fixed margin is processed from the Client’s Trading Account.
      • The Company reserves the right to cancel or amend the results of the Client’s Trading Operation under the following circumstances:
        - The Trading Operation is initiated or concluded at a non-market quotation;
        - The Trading Operation is executed using unauthorized bot software;
        - In the event of software failures or other malfunctions on the Trading Server;
        - Synthetic Trading Operations (locks) may be invalidated if clear signs of abuse are identified.
  • Quotes and Information
    • The price provided in the Company’s Trading Terminal is utilized for Trading Operations. Details regarding trading conditions for instruments can be found in the contract specifications. Any matters concerning the identification of the current price level in the market are exclusively within the authority of the Company, and these values apply uniformly to all Clients of the Company.
    • If there is an unexpected disruption in the flow of server quotes due to hardware or software issues, the Company has the right to align the Public offer quotations on the Trading Server with alternative sources. These sources may include:
      A. the quotes database of the liquidity provider;
      B. the quotes database of a news agency.
    • In cases where there is an error in profit calculation based on the type of trade contract/instrument due to an incorrect response from the Trading Server’s software and/or hardware, the Company reserves the right to:
      A. Cancel any position that was opened in error;
      B. Modify any incorrectly executed Trading Operation according to the current values.
    • The procedure for modifying or altering the volume, price, and/or number of Trading Operations (as well as the level or volume of any order) is determined by the Company and is final and mandatory for the Client. The Company commits to notifying the Client of any adjustments or changes at the earliest opportunity.
  • Duties and Obligations of the Organization and the Customer
    • The Client has no right to request any trading advice or any information that encourages them to undertake Trading Operations from the representatives of the Company. The Company agrees not to provide the Client with any recommendations that directly encourage the Client to engage in any Trading Operations. However, this does not apply to general advice given by the Company regarding CFD trading strategies.
    • The Client assures the Company that it will be defended against any obligations, costs, claims, or damages that the Company may face, both directly and indirectly, due to the Client's failure to meet obligations to third parties related to its activities with the Company or elsewhere.
    • The Company does not provide communication services (such as Internet connection) and is not responsible for any failure to meet its obligations due to issues with communication channels.
    • The Client is required to submit copies of identification documents and proof of address, along with complying with any other verification requirements as stipulated by the Company.
    • The Client agrees not to share any information about the Company in any media (including social media, forums, blogs, newspapers, radio, television, and others) without prior approval from its official representative regarding the content.
    • Before utilizing the services provided by the Company, the Client confirms that they are not a citizen or permanent resident of the countries listed in section 11 “List of Countries” of this Agreement or any territories under the jurisdiction or effective control of those countries. If this is not the case, the Client agrees to discontinue using the services immediately. Should the Client breach these guarantees and responsibilities, they agree to compensate the Company for any losses incurred as a result.
    • The Company retains the right to modify this Agreement in whole or in part without prior notice to the Client. The current version of the Agreement can be accessed on the official website of the Company, with the revision date specified in the relevant section.
    • The Company is not liable to the Client for any losses that arise from using the services offered by the Company; the Company does not provide compensation for moral damages or loss of profits unless stated otherwise in this Agreement or other legal documents from the Company.
    • The main communication channel between the Company and the Client is the support service found on the Company’s website. This does not exempt the Company from the responsibility to assist the Client using other communication methods available on its official website.
    • The Company outlines the following procedures for transactions with Clients:
      • In most scenarios, the Client’s Trading Accounts are funded automatically, without the involvement of the Company’s personnel. In exceptional cases, such as software malfunctions with payment processing intermediaries, the Company may, at its discretion, manually process the crediting of funds to the Trading Account. If a manual deposit is conducted, the Client must provide the transfer ID, date & time, payment method, and both sender and recipient wallet information when contacting the Company’s support team.
      • Withdrawals from the Clients' Trading Accounts can only be executed manually after the Client completes the required form in the Client Area. The Client is restricted from withdrawing any amount that exceeds their available balance in the Trading Account. When the Client submits a withdrawal request, the specified amount is deducted from their available funds. Processing of withdrawal requests typically occurs within three business days. In certain situations, the Company reserves the right to extend processing times for applications up to 14 business days, provided the Client is given prior notice.
  • Risks Disclosure
    • The Client acknowledges the risks of the following categories:
      • General investment risks tied to the potential loss of capital resulting from executed Trading Operations. These risks are not covered by state insurance and are not safeguarded by any legal provisions.
      • Risks linked to online trading services. The Client understands that the Trading Operations are conducted through an electronic trading system and are not linked directly to any established global trading platform. All exchanges of information take place through communication channels.
      • Risks related to utilizing third-party electronic payment systems.
    • The Client understands that he/she should not invest funds in his/her Trading Account that, if lost, would greatly affect his or her quality of life or cause issues in interactions with third parties.
  • The Handling of Personal Information
    • The Company adheres to widely accepted standards for processing Client’s personal data.
    • The Company guarantees the security of the Client’s personal data as it is entered by the Client during registration on the official website of the Company and within the Client’s Profile.
    • The Client has the right to update personal data in his/her Client’s Area, except for the email address. Changes can only be made when the Client contacts the Company’s support service personally after verifying their identity.
    • The Company employs “cookies” technology on its website to facilitate the storage of statistical information.
    • The Company runs an affiliate program but does not disclose any personal data regarding their referrals to partners.
    • The Company’s mobile application may collect anonymized statistics on the applications that are installed.
  • Process for Managing Claims and Disputes
    • All conflicts between the Company and the Client are addressed through a complaint process involving negotiation and correspondence.
    • The Company accepts claims that arise under this Agreement exclusively via email [email protected] within five business days from the date of the disputed matter.
    • The Company is required to evaluate the Client's claim within a maximum of 14 business days after receiving a written complaint from the Client, and to inform the Client of the complaint's outcome through email.
    • The Company will not compensate the Clients for any loss of profit or emotional damages even if a favorable decision is made on the Client's claim. The Company will either credit the Client’s Trading Account with compensation or reverse the result of the disputed Trading Operation, restoring the balance of the Client’s Trading Account to what it would have been had the disputed Trading Operation not occurred. Other Trading Operations on the Client’s Trading Account will remain unaffected.
    • Compensation will be deposited into the Client’s Trading Account within one business day after a favorable resolution has been made regarding the Client's claim.
    • For disputes not covered by this Agreement, the Company will base its final decision on generally accepted international practices and principles of fair dispute resolution.
    • This Agreement and any related actions will be governed by the laws of the Republic of Costa Rica, San Jose-San Jose Mata Redonda, Neighborhood Las Vegas, Blue Building Diagonal To La Salle High School. The exclusive jurisdiction and venue for actions pertaining to this Agreement or service use will be the courts of the Republic of Costa Rica, San Jose-San Jose Mata Redonda, Neighborhood Las Vegas, Blue Building Diagonal To La Salle High School, and both parties agree to the jurisdiction of those courts in relation to any such actions.
  • Terms and Termination of the Agreement
    • This Agreement becomes effective when the Client logs into his Client’s Area for the first time at https://m.pocketoptiono.site/en/go/ (Client’s Profile registration) and remains in effect indefinitely.
    • Either Party has the right to terminate this Agreement unilaterally:
      • The Agreement will be considered terminated at the request of the Client within seven business days following the closure of the Client’s Profile in the Client’s Area or upon receiving a written notification from the Client that requests termination of the Agreement, provided that the Client has no outstanding obligations under this Agreement. Termination notice must be sent by the Client to the Company’s email: [email protected]
      • The Company reserves the right to unilaterally terminate the Agreement with the Client without providing any explanation. However, the Company will fulfill its financial obligations to the Client at the time of termination of the Agreement within 30 business days, as long as the Client has no outstanding obligations under this Agreement.
      • The Company can terminate the Agreement without prior notice to the Client if there is a violation of one or more provisions of this Agreement.
    • This Agreement is viewed as terminated between the Parties when the mutual obligations of the Client and the Company regarding previously executed Non-Trading Operations have been met and all debts of each Party have been settled as long as the Client has no outstanding obligations.
      If the Agreement is terminated early by the Company, the outcomes of Trading Operations will be evaluated and executed at the discretion of the Company.
  • Countries List
- United States
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Norway
- Malta
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